Internal rules and terms for using DiGa Apartments: 20 Pridunavski Blvd., Ruse
Please read these rules carefully before making a reservation.
Following the rules ensures a pleasant and trouble-free stay with us.
Check-in and Check-out:
- Check-in from 3:00 PM
- Check-out by 11:00 AM
- Early check-in and/or late check-out is possible upon prior arrangement with the manager.
DiGa Apartments is committed to providing services in accordance with the categorization requirements and the prices announced in advance.
House Rules:
- Overnight stays by unregistered persons are strictly prohibited.
- Moving furniture or property within the apartments and premises is prohibited without the manager’s approval.
- Removing any property from the apartments (towels, linens, utensils, dishes, etc.) during the stay is prohibited.
- Guests must provide an ID for registration upon check-in.
- Smoking inside the apartments is strictly prohibited. Smoking is allowed only on the terrace or on the sidewalk in front of the building.
- Pets are allowed only in one designated apartment. Owners must clean up after their pets and keep them on a leash in common areas.
- Upon check-out, guests must leave the apartment in the condition in which they found it.
- Guests are financially responsible for any damaged or lost property. Any damages or missing items must be paid to the manager before departure.
- Guests must personally return the apartment keys to the DiGa Apartments administrator upon departure.
- Illegal or immoral activities (gambling, prostitution, drug use, possession or use of fireworks or hazardous materials, possession or use of firearms or other weapons) are strictly prohibited on the property.
- Guests are responsible for disturbances of public order, including noise violations between 2:00–4:00 PM and 11:00 PM–8:00 AM. Any fines or penalties imposed by authorities will be covered by the responsible guests.
- The owner and administrator of DiGa Apartments are not responsible for accidents involving children, either inside or outside the apartments. Parents are responsible for the health and safety of their children.
- A security deposit of €200 is required at check-in to cover possible repair or replacement costs for broken or missing items. The deposit is released after inspection at check-out if no damage or missing items are found.
- In cases of serious violations of the house rules, we reserve the right to terminate the guest’s stay.
Reservation Procedure:
- Reservations can be made by phone or email listed on the website.
- Reservations can also be made through online booking platforms.
- Reservations are considered confirmed after a non-refundable deposit of 50% is paid within 3 business days of booking.
- Payments can be made by bank transfer, debit or credit card, or in cash on-site.
Valuables and Security:
- All valuables and personal items brought into DiGa Apartments are the responsibility of the guest. Guests are responsible for any loss or theft if windows or doors are left open/unlocked during their stay.
Cancellation Policy:
- In case of cancellation, the guest loses the paid deposit.
- In case of force majeure, DiGa Apartments may offer date changes or future use of the stay.
- Guests must notify the company at least 14 days prior to arrival. This also applies in case of no-show.
Acceptance of Terms:
By confirming the reservation, guests acknowledge that they have read, understood, and agreed to the internal rules of DiGa Apartments.